Health mobility service concept
Project with Philips Design, APAC (2020)
Winner of the iF Design Award for Service Design in 2021
The health mobility service concept is a vision for on-demand autonomous healthcare services in the attainable future. The design reverses the way care is delivered, improving accessibility to healthcare by providing services like remote monitoring, tele-consultation and automated medication dispensing.
The service address the challenges of primary care delivery in a rapidly aging populations, alleviating the strain on healthcare systems in densely populated urban cities, while also enhancing the healthcare infrastructure of remote rural areas by providing the clinical space and equipment.
1. The vehicle provides a mobile clinic for local clinicians to gain access to a clinical space and equipment that their locality may not have/be able to afford - equipment such as handheld mobile ultrasound devices for obstetrics and gynaecology.
2. The tele-consultation booth features the Philips Mobile Health Monitoring device; where users can self-measure their health vitals or tele-consult with clinicians.
3. The vehicle also functions as a mobile pharmacy, that supplies and replenishes medicine, supplements, and health & wellness related consumables.
Health Mobility Pilot in japan
We took the service concept forward in partnership with two municipalities in Japan - to validate the effectiveness of the mobile service. We road tested mobile healthcare services ranging from daily prevention and healthy living, to primary care services such as health screening, tele-consultation and medicine delivery.
The visual identity of the mobile service could be adapted to different color schemes for various clients.
The MVP vehicle included various accessibility features to enable us to target the elderly demographics.
A tele-consultation with a remote doctor facilitated by an in-vehicle mobile nurse.
impact
Six clinics enrolled to co-share the health mobility vehicle for a 24 month pilot, increasing their care coverage with a mobile touchpoint for greater access to care for their patients.
70% of targeted elderly chronic disease patients (frequent appointment schedule) have high mobility issues and benefitted from increased frequency of interactions with the healthcare system and reduce drop-off rates and care regime adherence.
20+ local clinicians (doctors and home nurses) have benefitted from increased productivity as they save time from travel and can manage higher patients volume at a go.